Privacy Policy

Last updated: January 11 2025

Introduction

Welcome to Parallel Counselling ("we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website parallelcounselling.ca, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

Information We Collect

We collect information that you provide directly to us when you:

• Schedule appointments through our booking system (powered by Jane App)
• Communicate with us via text message (using Grasshopper)
• Fill out forms on our website
• Contact us via email or phone

Appointment Booking and Patient Information

Our appointment booking system is powered by Jane App. When you book appointments through our system:

• Your patient information is controlled and managed by Jane App
• Your data is stored securely in accordance with healthcare privacy standards
• For specific details about how Jane App handles your information, please review their Privacy Policy

Text Message Communications

When you opt-in to receive text messages from us:

• We use Grasshopper as our text messaging service provider
• Messages are strictly limited to appointment-related communications
• You can opt-out at any time by replying STOP to any message
• Standard message and data rates may apply

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and maintain certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How We Use Your Information

We use the information we collect to:

• Schedule and manage your appointments
• Communicate with you about your appointments
• Improve our services and website functionality
• Comply with legal obligations

Data Protection

We implement appropriate technical and organizational measures to maintain the security of your personal information, including:

• Encryption of data in transit and at rest
• Secure storage through our service providers
• Regular security assessments
• Limited access to personal information

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of communications

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Parallel Counselling