Privacy Policy
Last updated: January 11 2025
Introduction
Welcome to Parallel Counselling ("we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website parallelcounselling.ca, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").
Information We Collect
We collect information that you provide directly to us when you:
- Schedule appointments through our booking system (powered by Jane App)
- Communicate with us via text message (using Grasshopper)
- Fill out forms on our website
- Contact us via email or phone
Appointment Booking and Patient Information
Our appointment booking system is powered by Jane App. When you book appointments through our system:
- Your patient information is controlled and managed by Jane App
- Your data is stored securely in accordance with healthcare privacy standards
- For specific details about how Jane App handles your information, please review their Privacy Policy
Text Message Communications
By signing up for texts, you consent to receive messages to schedule/confirm appointments and provide customer support in a 1:1 format from Parallel Counselling at the number you provided, including messages sent by auto dialer. Consent is not a condition of purchase.
• Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
• Data Usage: We use your data solely for sending updates and reminders related to our services.
• Data Security: We protect your data with secure storage measures to prevent unauthorized access.
• Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
• MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
• Messages are recurring, and message frequency varies.
• Contact Parallel Counselling at 587-880-4798 or connect@parallelcounselling.ca for HELP or to STOP receiving messages.
• Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to connect@parallelcounselling.ca or 587-880-4798. After cancelling, you will receive a final SMS to confirm you have cancelled, and we will remove your number from our list within 24 hours.
• You can send HELP for additional assistance, and you will receive a text including our phone number, email, and website. We are here to help you.
Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Parallel Counselling will not sell, rent, or share the collected mobile numbers.
Terms and Conditions:
By signing up for texts, you consent to receive confirmation appointments and customer support from Parallel Counselling at the number you provided, including messages sent by auto dialer. Consent is not a condition of purchase.
MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Users will receive messages as needed for appointment confirmations and customer support message frequency varies based on communication needs.
To get help, reply HELP or contact Parallel Counselling at 587-880-4798 or connect@parallelcounselling.ca.
To Opt-Out of messaging: Reply STOP to 587-880-4798 or send an email to Parallel Counselling at connect@parallelcounselling.ca. You can also call us at 587-880-4798. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and then you will receive no further messages.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site and maintain certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
How We Use Your Information
We use the information we collect to:
- Schedule and manage your appointments
- Communicate with you about your appointments
- Improve our services and website functionality
- Comply with legal obligations
Data Protection
We implement appropriate technical and organizational measures to maintain the security of your personal information, including:
- Encryption of data in transit and at rest
- Secure storage through our service providers
- Regular security assessments
- Limited access to personal information
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of communications
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Parallel Counselling